Frequently asked questions
What is Eco Silver?
All of the Silver I use to create each piece has been reclaimed from items such as Medical and Industrial Machinery in the US.
What is the difference between Fine (.999) and Sterling (.925) Silver?
Fine silver is pure silver, 99.9% silver. Fine silver has a brighter aesthetic and does not tarnish.
How do I clean my jewelry?
There are many easy ways to clean Silver jewelry to return it to its former shine.
While Fine Silver will not tarnish, if it should get dirty, follow the above instructions to clean.
What is your return policy?
If, when you receive your jewelry, you are not absolutely in love with it, get in touch and I will be happy to exchange it, refund it, or make a custom piece more suitable.
Does your jewelry come with a Guarantee? What if it breaks?
Every Twisted Fern piece is hand crafted from hand picked, high quality materials. Each design is tested for strength and durability as well as comfort.
If for any reason, and at any point, your Twisted Fern piece no longer feels comfortable, seems out of place, or breaks, get in touch and I will be happy to replace or repair the piece.
Do you take custom orders?
I'd love to create your perfect piece (or collection of pieces). Get in touch and let's bring it to life!
Do you take wholesale orders?
If you have a store and are interested in stocking Twisted Fern jewelry, reach out to me (Victoria) at firstname.lastname@example.org and I'll send you over all the information you'll need.